24/7 Mining Support

Operators · Clients

Round-the-clock operational support and remote hands service for mining farms and hosting facilities. Our NOC (Network Operations Center) team continuously monitors your miner fleet for faults, receives alerts, and performs triage—rebooting miners, adjusting configurations, and coordinating on-site physical intervention when necessary. With a 15-minute response SLA and escalation matrix, we act as your virtual mining operations team, ensuring maximum uptime.

More Information

Key features

24/7/365 monitoring of miner status via integrated dashboards; immediate alert response to offline, high reject, overtemperature, fan failure, and pool disconnection
Level-1 support: remote reboot, pool reconnection, firmware setting adjustment, IP conflict resolution, and power cycle via smart PDUs
Level-2 support: network diagnostics, switch reboot, PDU remote reset, auxiliary system check (cooling, network), and coordination with on-site personnel
On-site dispatch: if remote fix fails, we coordinate with local technicians, provide precise fault description, and guide repair step-by-step
Incident management with ticketing system (Jira Service Management), real-time status updates via Slack/Telegram, and hourly notification for critical incidents
Preventive maintenance reminders and scheduling: cleaning, filter replacement, thermal re-paste, fan replacement—based on runtime and environmental data
Monthly operations report: uptime statistics, mean time to resolution (MTTR), incident summary, and recommendations for hardware replacement or fleet tuning

Specifications

Support Channels: Dedicated Slack/Telegram group, 24/7 phone hotline, email-to-ticket, integrated dashboard chat | Ticketing: Jira Service Management, Zendesk, or Freshservice—client accessible portal | SLA: P1 (whole rack/facility down): 15 min response, 1 hour resolution or action plan; P2 (single miner down): 30 min response, 4 hour resolution; P3 (performance degradation): 1 hour response, 24 hour resolution | Remote Access: VPN with MFA, jump server, secure remote desktop; all activity logged | On-Site Network: We maintain partnerships with local IT field engineers in major mining hubs (Haryana/Punjab, Karnataka, Gujarat, etc.) for rapid dispatch | Tools: TeamViewer, Anydesk, SSH, custom Python scripts for batch actions; integrated with Hiveon, Luxor, Foreman for monitoring | Deliverables: Onboarding checklist and communication setup, monthly SLA report, incident log export, quarterly business review (QBR)

Accepted Payment

UPI, Credit Card, Debit Card, Net Banking, Bank Transfer (NEFT/RTGS/IMPS), Stripe, Corporate Invoicing, Wire Transfer, Crypto Payment (BTC/ETH/USDT), Subscription Billing

Target Audiance

Target Users: Mining farm owners without in-house 24/7 staff, hosting facilities wanting to augment their NOC, international miners with operations in India, investors who need professional operations management | Ideal For: Ensuring miner uptime above 98.5%, reducing human error with standardized response protocols, lowering operational labor costs, getting immediate support during off-hours, maintaining consistent hashrate delivery to mining pools | Industries Served: Cryptocurrency Mining, Managed IT Services, Data Center Operations

Delivery

Initial Onboarding: 1–3 Days | 24/7 Ongoing Monitoring | Monthly / Annual Subscription